Frequently Asked Questions
Protect your money. If your Card is lost or stolen, you can request a new card through www.ManageMyPrepaid.com. Make online, mail or telephone purchases. Online, mail and telephone order merchants often require that personal information, including name, address, telephone number and email address of the cardholder be verified with the card-issuing bank prior to purchase. Unless you register your Card in advance, there may be no way an online, mail or telephone order merchant can confirm your identity. Without such confirmation, the merchant might decline your purchase even if there are sufficient funds on the Card.
If you do not choose to register your Card, we also suggest that you write down the Card number and Customer Service number from the back of the Card on a separate piece of paper in case the Card is lost or stolen.
There are two ways you can keep track of your balance as follows:
Visit www.ManageMyPrepaid.com, call the number on the back of your card or dial 1 (877) 251-3602 to make automated balance inquiries 24/7, or track your balance as you spend. Some retailers do not have access to the remaining balance on your card account so it’s important to always know the balance before using your card.
Notice to Our Customers
We are committed to the safety of our customers, employees and the wellness of our communities at large. To help stem the speed of the current outbreak, we are changing operations to allow as many of our Customer Service team members to work remotely as possible. This change may result in longer-than-normal hold times. To better help us help you, please use self-service options or refer to FAQs before contacting us. We appreciate your patience and look forward to serving you now and in the future.
For Customer Service Inquiries please contact the number on the back of your card or dial 1 (877) 251-3602
ATTN: Customer Service
10615 Professional Circle Ste. 102 Reno, NV 89521
This card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. See terms & conditions for usage guidelines.
Distributed and Serviced by Blackhawk Network California, Inc. © 2016 Blackhawk Network and MetaBank. All rights reserved.